Saffron Supply Company
Terms & Conditions
Welcome to the Saffron Family!
We’re glad you’re here. Our free Contractor Account is simple—no fees, no gimmicks, just great pricing. Once you sign up, we’ll email you a copy of your Contractor Pricing so you can start saving right away. You can place orders with us by email or phone—whichever works best for you!
How Ordering & Shipping Works
Placing an Order
Orders can be placed by email or phone—whatever’s easiest for you.
If you need UPS shipping, just include something like "For UPS shipment" in your email. Otherwise, we’ll assume you want it sent out on our next route day.
UPS orders must hit a $250 minimum—once they do, we’ll get them packed up and out the door.
Shipping Speed
If we get your order before 1 PM, we’ll ship it that same business day.
We use UPS, so most shipments from Seattle to Eugene arrive the next day—but since it’s third-party, we can’t make guarantees.
How Payment Works
Paying for Your Order
The easiest way? Keep a card on file so we can process orders quickly.
No card on file? No problem—you can pay by credit card when your order ships.
If you start ordering regularly, you may qualify for a credit account (more on that below).
Credit Accounts
After a few successful orders, customers can apply for a credit account.
Approval depends on things like order history, location, and volume.
Our credit terms are NET 10th, meaning payment is due on the 10th of the month after your invoice.
Running late on a payment? Just keep us in the loop—we’re flexible as long as we know what’s going on!
The Fine Print (But Still Important!)
If something’s wrong with your order, let us know within 7 business days, and we’ll make it right.
Since UPS is a third-party service, we’re not responsible for delays or damages after the package leaves our hands—but we’ll always help you track it down if needed.
Need to Get in Touch?
We appreciate your business and look forward to working with you!